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Terms of Trade

Terms and Conditions of Sale

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Roof Wash Ltd ( Bio-Shield) reserves the right to change any or all of the information contained in these terms or conditions at any time. Bio-Shield reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Bio-Shield, but paid for, will receive a full refund.

Disclaimer
When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.
The information on this website is provided for general information only. Bio-Shield has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and Bio-Shield does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on the Bio-Shield web site.

Customer Ordering
By placing an order the customer agrees to and accepts the terms and prices specified in this web site.
This price includes weekday delivery and GST for NZ customers.
We reserve the right to decline orders for any reason, including, the unavailability of any product, an error in the price or the product description or image posted on this web site, or an error in your order. If an order is declined a full refund will be made.

We reserve the right to apply a 20% fee to any cancelled orders to cover our cost in processing your order.

If we are unable to supply  the particular product you require, we will contact you, and inform you of the general date of availability or of alternative products, or offer to cancel the sale.

Your contract with Roof Wash Ltd ( Bio-Shield) will come into existence when you have placed your order and we provide a confirmation invoice or order number by email to your nominated email address. 

Payment
All prices are in NZ dollars unless stated.
Roof Wash Ltd accepts payment via Visa or MasterCard, cash, cheque or direct bank transfer from a NZ bank account.

Purchases via direct bank transfer are to be made as follows:
Account No:  03 0109 0184448 00
Account Name:   Roof Wash Ltd
Bank Name:   Westpac

The order number must be used as a reference on your bank transfer to avoid delays in dispatching your order.

Invoice Payment Terms
All goods remain the sole property of Roof Wash Ltd until payment and monies due are received in full.
Payment is due within 7 days. Late payments may have a $65 administration fee and interest at 20% p.a. added. All costs incurred in recovery of any unpaid invoice or unpaid part of any invoice will be payable by the customer.

Surcharge
There is no surcharge on credit card payments.

Incorrect Bank Account Number
If the Customer credits money to the incorrect bank account number, Bio-Shield will not accept any responsibility for correcting payment and the goods will not be dispatched until full payment is received.

Stock Availability
If we cannot supply a particular item we will advise you as soon as possible of a revised delivery time.

Delivery Estimates
Bio-Shield will ensure your order is dispatched promptly. We will not accept liability for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
If the courier company loses your goods in transit, we will replace them at no charge to you. 
The replacement item will be sent as soon as the courier company confirms the loss of the goods during transit.

Shipping Delivery Costs
All orders to a New Zealand mainland address are delivered free of charge, Monday to Friday including to a Rural Delivery address.

Great Barrier Island Delivery
Orders to Great Barrier Island are sent by air freight.  Great Barrier Airlines (GBA) impose a further freight charge over and above what we pay to the courier company for delivery.
The GBA freight charge is the sole responsibility of the customer.

Saturday Delivery
Delivery for the weekend can be arranged for customers located in main centres.
Please call 0800 800 127 to arrange this.
Click here to check if Saturday Delivery is available to your address.
Saturday delivery cost is an additional $5 and orders must be placed by Friday 3pm.


Delivery Risk
Bio-Shield will retain full ownership of the products you order until you have made payment in full for those products.
Ownership of those products the risk in the products will pass to you on full payment and dispatch from Bio-Shield.

If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery, replacement of the product.
If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address.  Any additional delivery charges that arise due to the customer  providing an insufficient or incorrect address will be borne solely by the customer.

Delivery Time Frames
New Zealand:
Auckland. Same day delivery may be possible if the order is placed and payment cleared before 9am,
               Monday  to Friday. Orders placed and payment cleared after 9am,  delivery may occur on the       
               same day, Monday to Friday, or next business day.
North Island - 1 to 2 business days
South Island - 1 to 3 business days
Rural Delivery - add 1 day

Delivery Process
Unless specified by the customer at the time of ordering the courier will require a signature on delivery.
In most cases the courier will provide proof of delivery to Bio-Shield.

Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately.  Claims for damage or loss of goods must be filed within 14 days.
For any damage or loss of goods claims not filed within 14 days, we reserve the right to reject your claim.


 
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ABOUT US
Bio-Shield is a New Zealand owned company based in Auckland.
I have personally developed and used Bio-Shield for over 35 years to successfully remove moss, algae and lichen from just about every exterior surface on domestic, commercial and industrial properties. 
The same high quality product is now available for DIY and commercial use on homes and businesses throughout New Zealand.
We are committed to supplying our customers the best outdoor cleaning product and services at the best price, complimented with the best technical advice in New Zealand.

READ MORE ABOUT US
 
CUSTOMER SERVICE - ADVICE - TELEPHONE ORDERS
7 Days - 7am to 7pm
 
NZ :   0800 800 127 
AU :  1800 236 810
FAQs - Ask Andy®
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